Frequently Asked Questions

Vineflow is an independent study platform for WSET Diploma D1, D2, D4 and D5. It includes textbook-based questions, exam practice, diagrams and progress tracking.

No. Vineflow is not an official WSET course provider, examination centre or certification body. Use it alongside your official materials and the instructions from your course provider.

Each course includes Flashcards, HoverFlow, Multiple Choice, Open Response, Cards and Wine Duel, with saved progress. D4 and D5 also include tasting practice. D2 Cards is the Business Atlas.

Flashcards and HoverFlow teach the textbook content through questions and answers; you do not need to read the chapter first. Essentials only focuses on the key exam topics. Multiple Choice tests your knowledge. Open Response and, in D4 and D5, Tasting provide questions, model answers and references for exam practice.

Open Progress in your course for results by topic, ratings and questions to revisit. Set your exam date in the calendar on the course overview or in Progress to see daily study targets.

Ratings and submitted results save automatically to your account. Unfinished MC, Open Response and tasting answers save on the device you are using. Submit or reveal your answer to include its result in Progress.

A one-time purchase gives 12 months of access to the selected module, without automatic renewal. A monthly subscription renews each month until cancelled. Email vineflow25@gmail.com before your next renewal to cancel; access continues until the end of your paid period.

All course prices are in British pounds sterling (GBP). D1, D2, D4 and D5 are purchased separately. Each course page shows its one-time price and monthly subscription price.

No. Each Vineflow licence is for one individual user. Businesses or schools may pay for access, but each learner needs their own account unless Vineflow agrees otherwise in writing.

We take a practical, customer-friendly approach. If you contact us within 7 days of purchase, we will usually refund good-faith requests, while protecting against account sharing, copying, payment fraud or other misuse.

Tastings and booking-based events are non-digital services. Date, location, group size, cancellation windows and any deposit or no-show rules may be shown on the relevant booking page, quote, confirmation or written agreement.

Please email vineflow25@gmail.com. Include the course, page and a short description. A screenshot helps us find the issue.